With freelance projects, last impressions can have just as much meaning as a first impression; you need to make your wrap-up process count! In this episode you’ll hear advice for finishing up a client project and getting feedback to both improve your process, and use as a testimonial.
Having a dedicated page for your client to download deliverables from gives a strong last impression. It’s important to end the project on a good note so that client will come back to you again, or refer you to a friend.
To get a good testimonial from a client, ask leading questions and give them examples of past feedback to make it easier for them.
As well as getting feedback to display in a case study, you can encourage your client to leave private feedback that will help you improve your process.
00:30 – Intro & catch up
04:20 – Handing over the deliverables
08:30 – Sending a questionnaire
13:10 – Getting constructive feedback from a client
16:30 – Repeat clients
19:20 – When to ask for feedback
22:40 – How to display testimonials
24:30 – Case studies
26:15 – Advice for getting clients to return
36:00 – Tips for setting up your own off-boarding process